Are your customers really telling you what they think? Or are they just selecting from predefined options?
Surveys, rating systems, and quick-reply buttons are useful for collecting feedback, but do they truly capture emotions and valuable insights? It’s time to move beyond rigid, structured responses and let customers speak freely!
Jetlink’s free-text conversation evaluation feature is now available not just on websites but across all channels. Whether it’s WhatsApp, mobile apps, or social media chats—wherever your customers are, they can now share their feedback in their own words.
Freedom to Express, Deeper Insights
Imagine this: A customer completes a purchase, receives support, or interacts with your AI Agent. Instead of clicking a button to rate their experience, they type exactly what they feel. Now, that raw feedback is instantly analyzed and turned into meaningful data.
With Jetlink’s new free-text feedback capability:
✅ Customers express themselves freely—no more robotic multiple-choice answers.✅ You gain deeper insights—instead of a vague "I’m satisfied" response, you’ll know exactly what worked and what didn’t.✅ Feedback is collected in real time—without redirecting users to a separate survey platform.
This is real data, not just numbers—giving you authentic, customer-driven insights.
What Does This Mean for Your Brand?
📌 Seamless Customer Re-EngagementOnce feedback is collected, users can be smoothly guided back into a new flow. Need further assistance? Want to explore a promotion? The conversation never ends!
📌 Fast, Meaningful, and Actionable InsightsForget outdated, generic survey responses. Now, you can directly understand what matters to your customers—in their own words.
📌 More Comprehensive Experience AnalysisFor example, if a customer says, "The delivery was fast, but the packaging was poor," you don’t just get a generic satisfaction score—you get a clear understanding of what needs improvement.
📌 Multi-Channel IntegrationNow, you can leverage free-text evaluation not just on websites, but also on WhatsApp, social media, and mobile apps—wherever your customers prefer to engage.
With Jetlink, Feedback Feels Natural
Your customers have a lot to say—it’s time to truly listen. Free-text feedback isn’t just a survey tool; it’s a new way to build stronger connections between your brand and your audience.
Now’s the time to make your customer experience smarter, more human, and more impactful! 🚀