In emarketer.com survey, 62% reported being more likely to purchase from the site again that offers live chat. A further 38% of respondents said they had made their purchase due to the chat session itself.Live chat on your website helps to take away customer doubts and eliminate barriers that leads to new sales.
Jetlink has special tools dedicated for ecommerce success
Measure sales created
See which conversations end with sale. Jetlink makes you know how many of your visitors and which chats lead to new sales. Monitor the amount of sales that is created following the conversation for each agent.
Track customer journey and details
Track and see user details who you are talking to. See the current page of visitor, how many time he or she visited your website. Visualize your customer’s journey and unify all your customer's interactions.
Send smart campaigns
Reach to site visitors proactively and targeted. Inform them wisely and lead visitors to sale. Smart campaigns help you to engage with your web site visitors and inform them about new promotions.
Give better customer service
Your customer need your help. Having a good customer service is a must to avoid churn and build relationship with your customers. Be available and reachable to hear your customers and resolve their problems.
Help several customers at a time
64% of people prefer texting over voice for service. Helping customer with texting is 6 times more efficient than phone calls. With Jetlink, you can give high quality customer service with same team while your ecommerce business is growing.
A personal welcome at scale
With tools to make every part of your process more human and a support team excited to help you, getting started has never been easier.