Yatas Bedding, which has the widest target mass in Turkey with its product range and pricing strategy. Yatas, which is the leader of firsts in Turkey as a generic brand, is the first brand which comes to the minds of consumers in all researches on beds and sub products of beds. JetBot helps customers to choose mattress that fits with user details by evaluating user's sleeping need. It gathers required information with a conversation and offers the best match mattress with a special algorithm. This application prevents mattress selection made by unconscious, trial and error and increased new leads 17%.
Altinbas enjoys a leading brand identity in Turkey in gold and diamond jewelry business which it established with the quality of its design, product, and customer services and human resources. Altınbaş is offering service with 264 domestic and 382 overseas sales points, and the number of the Company’s concept stores went up to 120. Altinbas gives strategic importance to ecommerce sales and takes actions accordingly. After they implemented Jetlink, their online sales have increased roughly 7% and they track the incremental sales increase due to live chat session itself. Moreover, they have 11% less calls regarding after sales customer service issues.
Toyota is a Japanese multinational automotive manufacturer headquartered in Toyota, Aichi, Japan. In 2017, Toyota's corporate structure consisted of 364,445 employees worldwide and, as of October 2016, was the fifth-largest company in the world by revenue. As of 2016, Toyota is the world's largest automotive manufacturer. Toyota was the world's first automobile manufacturer to produce more than 10 million vehicles per year which it has done since 2012, when it also reported the production of its 200-millionth vehicle. JetBot blended with Jetlink live tools are actively being used by Toyota Turkey. 55% of customer requests are solely handled by JetBot, the customer satisfaction index raised above 25% after using Jetlink.
Bimsa was founded in 1975 as an affiliate of Sabanci Holding and has become one of the leading information technology companies in Turkey with its 40 years of experience. The company aims to meet medium and large-scale companies’ IT needs including application and business consulting, tailored enterprise solutions, operation, technical services, hardware and software and it is committed to offer the 'most suitable' solutions to be delivered with the 'highest' quality. They use Jetlink’s live chat solution in Pratis electronic purchasing platform to reply user requests instantly. After using Jetlink, the overall satisfaction of users increased and Bimsa get more insights about usage of their platform.
Launched in 1999, E-Bebek is now one of Turkey’s leading retailers of products for expectant parents, newborn babies and small children. Unusually, the business began with eCommerce and then moved into the High Street, with stores now opening across the country. But ebebek.com’s website remains one of the largest and most successful web pages in Turkey, with more than a million customers browsing 36,000 individual mother and baby product lines from more than 150 brands. e-bebek's mobile apps are downloaded more than half million times. Jetlink provides live chat tools both in e-bebek's web site and mobile apps with its ready SDK's for iOS & Android. Thus, e-bebek consolidates all customer written communication in one single inbox. Ebebek has experienced 11% increase in sales after using live chat solutions.
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