95% accurate intent recognition with most comprehensive Conversational AI Engine
#1 Conversational AI that delights your customers
With Jetlink’s Probabilistic AI™, Self-learning system and
parallel working 3 NLP engines, your virtual assistant has the conversational intelligence to truly understand every customer. Your chatbot not only recognizes what customers are asking for, but also places importance on the context of their questions. That gives it the power to understand exactly if and when it should forward a customer to human support. Effective, human-like, and empathetic service guaranteed.
Jetlink's semantic engine is developed to match the expectation of customer service. Multiple conversational layers guarantee effective, human-like, and empathetic service.
9,2
Net Promoter Score
UP TO 98%
Reduction of customer wait time
93% +
intent match accuracy
True Understanding
Jetlink’s conversational AI engine identifies the message intent and relevance beyond the user text. This layer of AI analyzes the query semantically and gives the true answer. This enables you to set up a true problem-solving chatbot.
Meaningful conversations with context and memory
Design flows, related questions and answers according to business conditions, user request or messaging channel. Short-term and long-term memory identifies a question with the previous one to make sure the customer receives the answer they need.
The right answer for every situation with suggestions
You should always know what to say for any query. Jetlink’s engine precisely evaluates possible answers and selects the best one. With long or vague questions, it gives suggestions for an effective conversation. Unresolved queries are sent to Training for continued evolution.
Mert Alpkoçak, Nissan
"We at Nissan collaborated with Jetlink in order to develop our very first chatbot and launched it on our website and facebook page. We appreciate not only their expertise in chatbots but their hard work, dedication and proactive approaches in the pre-launch period."
Multi-Language Support
Global companies have customers and operations all over the world. Jetlinks’s flexible conversational AI engine can adapt to 157 languages, including English, Spanish, Turkish, Portuguese, Italian, German, French, Arabic and others.
Deeper understanding with Probabilistic AI™
Reaching a deeper understanding of conversational AI through deep learning is possible.
Customers don’t always communicate their needs clearly and even simple sentences can cause misleading solutions. Learn how Probabilistic AI™ can go through noisy interactions to ensure at clear, clean and — most importantly — accurate responses to every customer query.
In this way, Jetlink's conversational AI eliminates ‘false positive’ responses in 90% of cases.
Understand Multiple Intents
Jetlink's Conversational AI can easily distinguish between multiple variables simultaneously, such as when customers ask for several products or services at the same time. In this way, conversational AI eliminates false positives and offers multiple intent options for accurate answer.
Dynamic answers
Boost engagement with rich messages and dynamic answers. Your Jetlink chatbot uses text, buttons, and images when talking with your customers. More than that, your chatbot connects with your backend services to give dynamic answers based on users inputs.
Entity extraction for natural conversations
Entities are lists and synonyms of your products, locations, and services. They can be also system entities such as date, ID number, phone number, email etc. They help chatbots catch and validate data important for the intents.
Direct answer
in one step
Jetlink's AI powered chatbots applies two matching systems to match user questions with chatbot responses. Machine learning algorithms check entire sentences, while entity extraction system look for specific words to bring exact answer for the user.
Supervised & Deep learning based training
Jetlink's active training system feeds learning algorithms both in unsupervised and supervised way.
Thanks to unique deep learning technology, Jetlink's conversational AI engine improves its intent matching performance with each chat.
In addition to that chatbot automatically saves all unrecognized phrases and suggests them as possible user says additions. Chatbot trainers can add suggestions with one click.
APIs that let your chatbot get personal
Give every customer the VIP treatment! Create highly personalized, automated experiences by connecting Jetlink with your back-end systems and customer accounts.
Use your Jetlink API to instantly and automatically capture customer information that can then be used to personalize future conversations.
Conversation designer
Build chatbots with ease using a drag-and-drop interface. Quickly arrange the conversation flow to create exactly the chatbot you need.
Anyone can drag and drop Jetlink's no code conversation designer to create engaging chatbot conversations that delight customers with rich multimedia content.
Live chat escalation with Orchestrator
Make your agents’ time count. Jetlink chatbot transfers the session to a live chat only when necessary. The agent gets the chat history and the customer’s profile in order to personalize the service. When the agent is done, the session goes back to the bot in a seamless Bot-Human-Bot experience.
Analytics
Make better decisions with data and insights, collected from every automated customer conversation. Jetlink reports provide strategic context to enhance your chatbot’s performance and deliver a much more meaningful customer experience.
Understanding the performance of your chatbot shouldn’t be a guessing game. Our chatbot has an intuitive, easy-to-understand Analytics Dashboard that provides the data and direction you need to drive business outcomes. Uncover unanswered questions missing information. Review the % of engaged customers and topics. Capture the % of conversations that require an agent
