Jetlink suite of tools offer reliable, scalable and innovative customer communication for your business. Reach us now for next generation customer engagement.
Manage your customer conversations, campaigns and all one-click integrations from one place. It is easy to use, fast and robust. Meet with Jetlink Centralized UI.
Interact with your customer from various messaging channels. Get all messages from different resources to one inbox. Switch to messaging channels that your customer prefer.
Enrich the experience of customer with different types of messages beyond the text. Send how to do videos, pdf files, pictures, survey, call to action buttons and etc.
Assignment to suitable or right person is essential for customer service applications. Make it very easy to assign to other customer service member. Manage your conversations as a team.
Facebook messenger is one of the messaging apps that you can link to Jetlink Centralized UI. It is very easy to integrate any customer communication channel without any coding skills.
Mobile users expect instant answers and do not want to call or email for help. Jetlink makes it easy to access FAQs so that users can find answers even before they reach out to you. Jetlink FAQs makes it easy to update content in minutes without any hard coding in your mobile app.
Create shortcuts for commonly used phrases, agents can access them quickly. For example, typing /welcome may convert into “Welcome to our website, how can I help you?” This feature aims to improve performance of agent. It is all editable and there are no limits of shortcuts.
Create automated messages to recognize and set the right expectations with customers while agents are busy responding priority queries. Save your agents the trouble of typing the same thing over and over.
Categorize conversations into different topics and route your customers to the right teams. Configurable welcome messages in your in app messaging or web live widget help you set context for each topic and manage user expectations.
Office hours is one of the feature in Jetlink centralized UI that you can manage your customer expectations. Experience is everything and Jetlink provides you the tools that help you manage customer communication in various ways.
Enrich your applications with Chatbots, instant messaging
- Customer Service Experts
Deliver next generation messaging based customer service for your customers
- Sales & Marketing Experts
Boost your sales with shopping assistant Chatbots, conversation commerce and messaging based campaigns.