Engage with your visitors
Understand who your visitors are and see their journey in your website, proactively reach them to start conversations that lead to new sales.
Your customers need a quick answer. Provide personal, real-time care and get your customer back on track.
Helping is the new selling. Proactively offer support to website visitors who need it, remove obstacles in visitors mind at the moment and sell more.
62% of online customer reported being more likely to purchase from the site again that offer live chat. A further 38% of respondents said they had made their purchase due to the chat session itself. Jetlink makes it super easy for you to talk and engage to people visit your website so you can answer their questions in real-time, generate more leads, and start making more sales.
Super power your customer service
Your online customer are seeking for your instant support. Live chat provides immediate access to customers’ pain points. 44% of online consumers say that having questions answered by a live person or chatbot while in the middle of an online purchase is one of the most important features a website can offer. Be the one to meet with your online customer expectations.
Chatbot & Human Hybrid
JetBot works right alongside your support team and serves to your customers in your live web messaging widget.
AI technology step in to understand and respond to customer common requests, allowing your team to focus on more complex inquiries. JetBot loops in your support agents to offer the customer a human touch while is not able to respond visitors question. Thus, Jetlink provides a risk-averse way for your business, so you always keep an eye on things that really matter.
JetBot can also collect contact information from visitors during a conversation and create leads for you.
Send targeted messages at perfect time
Choose the perfect type of campaign message for any situation with advanced event and attribute based targeting. Automatically engage prospects and help customers.
Jetlink helps you identify who is looking to buy something, who needs support and who is a returning customer. Once you get Jetlink embedded inside of your web site or app, you’ll be able to reach your customers in the right place at the right time.
Answer questions, solve problems, increase conversions
Measure sales created
See which conversations end with sale. Know how many of your visitors and which chats lead to new sales
Decrease chart abondonment
Over 68% of shopping carts never make it to check out. A simple, automatic message asking “Hey, can we help you with anything?” could make a difference.
When offline, be accessible via messenger and still get benefits of conversational communication without being online 24/7. We deliver message to their email if they left.
Once you start writing a reply, your customer can see that you're typing. This cue helps them know it's worth waiting around for a reply.
Customize your web messenger
Every brand is unique and we know that you might change how Jetlink looks like on your website and app. That’s why we’ve added a ton of options that gives you full control to customize the look of your web chat widget to match with your brand.
Always be in the loop with customers
Contact Info Collector draws your users attention, request contact info and helps you to connect with them even you’re not online so you can follow up the conversation on email, phone or even on Facebook Messenger.
Have great conversations with images, buttons, cards, links, and emojis.
Increase messaging experience with rich content easily, because both pictures and emojis are definitely worth a thousand words. You can also activate / deactivate sound notifications and make changes as you want.
You can turn off or define to whom and where to show the Jetlink live web messaging widget.
Use options to show the standard launcher to users and/or visitors and define your own rules. For instance, you can choose to show the web widget to visitors only who are on the pricing page for at least 30 seconds. So your sales team can chat to more of the types of leads you want.
Make it easy for your customers, don’t make them repeat the same request over and over.
Your users and visitors can always start a new conversation if it is required, however if they want to continue a chat that is started before, they can also access it from their conversations history. Having a chat history for your audience helps them to find important information from past conversations easily.
Boost the performance of your agents
The Jetlink Dashboard UI ensures easy to use experience for your agents. Agents can easily interact with multiple users in real-time. Helps you to manage fast business growth without growing your support customer service team with productivity features such as shortcuts, chatbot assistance and business hours.
Your agents will have everything to increase their productivity and admins can see insights how the team is performing
Offline? No problem!
With Jetlink’s live web messaging, you never miss a message and visitor. Enjoy the benefits of live chat even when you’re offline.
You can set your business hours so people can still reach you by leaving their message. Visitors receive an away message and contact info collection request, so you get the connection that you need.
We’ll make sure it gets delivered, through Web messenger if the visitor is still active on your website or to their email address if they left.